At Ac-toolspro, we are committed to providing our customers with a fast and exceptional shipping experience. Below are the details regarding our shipping and delivery process:

Shipping Fees

• Flat Shipping Rate: AED 22 to all areas within the United Arab Emirates.

Order Confirmation and Delivery

• Orders are confirmed via phone call or WhatsApp message within 24 hours of being placed on the website.
• Order confirmation hours: Daily from 9:00 AM to 9:00 PM.
• If the order is placed before 3:00 PM, it will be confirmed the same day and handed over to the shipping company the next day.
• If the order is placed after 3:00 PM, it will be confirmed the next day and handed over to the shipping company the day after.
• Delivery time: Orders are delivered within 3 to 5 business days after confirmation.

Liability

• We guarantee that products are delivered in their original condition without any damage during shipping.
• In case of any damage caused by the shipping company, Ac-toolspro takes full responsibility and is committed to resolving the issue.

Customer Service and Support

• Email: Newbrend7@gmail.com
• WhatsApp: +212628526338
• Support hours: 7 days a week, from 9:00 AM to 9:00 PM
• Order placement: Available 24/7 through our website