Return, Exchange & Refund Policy

Effective Date: 12/17/2024

1. Our Role & Responsibility

We are committed to ensuring our customers are satisfied and protected when shopping at Ac-toolspro.

2. Non-Returnable Products

• Personal care devices (e.g. hair dryers, shavers)
• Opened cosmetics, skincare, or haircare products
• Fragrances, cleaning products, and consumable liquids

3. When Can You Request a Return?

• The item is damaged or defective
• The product does not match the description
• You received a used or already opened item

4. Return Terms & Conditions

• Request must be made within 14 days of delivery
• Product must be unused, in original packaging with all accessories
• Invoice is required for verification
• Visible defects must be reported within 48 hours

5. How to Request a Return

Contact us at returns@ac-toolspro.com or use our Contact Us form. Please provide:

• Clear product photos from multiple angles
• Invoice and original packaging images
• Brief description of the issue

We will respond within 24 hours to guide you through the process.

6. Refund Process

• Product will be collected within 5 business days
• Item will be inspected for eligibility
• Refund issued to your IBAN bank account within 5 business days
• We cover shipping if it's our fault; otherwise, customer pays

7. Products Under Repair

We partner with certified centers like Dozan for repairs. If repair is not possible, you may request a replacement or refund.

8. Contact Us

For return requests or inquiries:

• Returns Email: returns@ac-toolspro.com
• General Email: newbrend7@gmail.com
• Phone / WhatsApp: +212628526338