FAQ
Frequently Asked Questions
When will I receive my order?
Delivery time depends on the selected shipping company and the responsible courier. We work with a group of local delivery agents in major cities. Usually, orders are delivered within 1 to 3 days after the order is confirmed.
Do you offer international shipping?
Currently, our contracted shipping companies deliver only within the country and to selected cities listed on the Shipping Information page. For international delivery requests, you may contact our team via WhatsApp to provide product weight and get international shipping quotes through third-party couriers not currently listed in the store.
What if there's a manufacturing defect in the product?
Please review our Return Policy for details on exchange and return conditions. If a manufacturing defect is confirmed, the product value will not be charged to the customer. However, the shipping costs to and from the customer will be the customer’s responsibility.
I want to order in bulk — do you offer discounts?
Yes! We offer bulk delivery services and discounts ranging from 10% to 20% on select products. Please contact us directly through the Contact Us page to inquire about bulk pricing and discounts.